Refund policy
return and refund policy
**Return and Refund Policy for https://shoppingcrazy.store/**
**1. Eligibility for Returns**
- Items must be returned in their original, unused condition with all tags, labels, and packaging intact.
- Returns are accepted within **30 calendar days** from the date of delivery[1].
- Certain categories (e.g., intimate apparel, swimwear, personalized items, or items marked as “final sale”) are non‑returnable for hygiene or custom‑reason reasons.
**2. How to Initiate a Return**
1. Contact customer service at **sales@shoppingcrazy.store** or call **07845174852** with your order number and reason for return.
2. We will provide a Return Authorization (RA) number and instructions, including the return address (typically the supplier’s warehouse or our returns centre).
3. Pack the item securely in its original packaging, include a copy of the packing slip (or order confirmation), and write the RA number clearly on the outside of the parcel.
**3. Shipping the Return**
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective/damaged product).
- We recommend using a trackable shipping method; we are not liable for lost or damaged return shipments.
**4. Inspection and Refund/Exchange Options**
- Once we receive the returned item, our team will inspect it to confirm it meets the eligibility criteria.
- If approved, you may choose one of the following:
- **Refund** to the original payment method (credit/debit card, PayPal, etc.).
- **Exchange** for another item of equal or greater value (any price difference will be charged or refunded accordingly).
- **Store credit** issued as a coupon code for future purchases.
- Refunds are processed within **5–7 business days** after inspection; the time it appears on your statement depends on your bank or payment provider.
**5. Defective or Damaged Items**
- If you receive a defective, damaged, or incorrect item, notify us within **7 days** of delivery with photos of the issue and your order number.
- We will arrange a replacement at no extra cost or provide a full refund, including return shipping costs, after verifying the claim[5].
**6. Non‑Refundable Charges**
- Original shipping fees are non‑refundable unless the return is due to our error.
- Any customs duties, taxes, or import fees paid on international orders are not refunded, as they are imposed by destination‑country authorities.
**7. Exceptions**
- Items marked as “final sale” or “clearance” cannot be returned or exchanged.
- Gift purchases: the recipient may exchange the item for store credit; the original purchaser receives a refund only if the item is returned with a gift receipt and meets all other conditions.
**8. Changes to This Policy**
- We may update this Return and Refund Policy from time to time. The version posted on the Site at the time of your purchase governs that transaction. Continued use of the Site after any amendment constitutes acceptance of the revised policy.
**9. Contact Information**
For any questions regarding returns or refunds, please reach out to:
- **Email:** sales@shoppingcrazy.store
- **Phone:** 07845174852
- **Address:** 277 Pandy, Cwmbran, NP44 4LA, United Kingdom
*This policy aligns with standard e‑commerce return practices and consumer‑protect
ion guidelines for UK online retailers.*